{"id":44498,"date":"2016-07-05T13:15:42","date_gmt":"2016-07-05T13:15:42","guid":{"rendered":"http:\/\/www.agglotv.com\/?p=44498"},"modified":"2016-07-05T13:15:42","modified_gmt":"2016-07-05T13:15:42","slug":"interactive-intelligence-signe-un-partenariat-avec-artelcom-autour-de-son-nouveau-service-cloud-dengagement-client","status":"publish","type":"post","link":"https:\/\/www.agglotv.com\/?p=44498","title":{"rendered":"Interactive Intelligence signe un partenariat avec Artelcom autour de son nouveau service Cloud d\u2019Engagement Client"},"content":{"rendered":"<div class=\"alignleft\"><script type=\"text\/javascript\">\n    google_ad_client = \"ca-pub-2913804460579993\";\n    google_ad_slot = \"5262923224\";\n    google_ad_width = 300;\n    google_ad_height = 250;\n<\/script><br \/>\n<!-- recette --><br \/>\n<script type=\"text\/javascript\"\nsrc=\"\/\/pagead2.googlesyndication.com\/pagead\/show_ads.js\">\n<\/script><\/div>\n<p style=\"text-align: left;\" align=\"center\"><em>Les services Cloud d\u00e9velopp\u00e9s pour optimiser les services clients ou centres de contacts externalis\u00e9s, impactent grandement le \u00ab\u00a0business\u00a0\u00bb des entreprises, amenant de probants r\u00e9sultats et am\u00e9liorant l\u2019exp\u00e9rience des clients et agents.<\/em><\/p>\n<p>Interactive Intelligence, leader des services Cloud d\u2019engagement client annonce qu\u2019Artelcom est aujourd\u2019hui un partenaire certifi\u00e9 Gold pour sa plateforme d\u2019Engagement Client, <a href=\"http:\/\/web-engage.augure.com\/pub\/tracking\/483772\/040241421T1467106671194-bprfrance.com?id1=aHR0cHMlM0ElMkYlMkZ3d3cuaW5pbi5jb20lMkZjdXN0b21lci1lbmdhZ2VtZW50JTJGY2xvdWQt%0AY29udGFjdC1jZW50ZXI%3D\" target=\"_blank\" data-saferedirecturl=\"https:\/\/www.google.com\/url?hl=fr&amp;q=http:\/\/web-engage.augure.com\/pub\/tracking\/483772\/040241421T1467106671194-bprfrance.com?id1%3DaHR0cHMlM0ElMkYlMkZ3d3cuaW5pbi5jb20lMkZjdXN0b21lci1lbmdhZ2VtZW50JTJGY2xvdWQt%250AY29udGFjdC1jZW50ZXI%253D&amp;source=gmail&amp;ust=1467810873258000&amp;usg=AFQjCNFv8TpFZQI_tqEo4ijwuEamK_Md0Q\">PureCloud<\/a><sup>SM <\/sup>Engage.<\/p>\n<p>PureCloud Engage a \u00e9t\u00e9 con\u00e7u pour permettre aux centres de contacts d\u2019\u00eatre op\u00e9rationnels rapidement et de d\u00e9ployer en continu les applications les plus innovantes. Gr\u00e2ce \u00e0 son architecture de micro-services bas\u00e9e sur le cloud \u00e9volutif Amazon Web Services, la solution offre des niveaux in\u00e9dits de fiabilit\u00e9, de s\u00e9curit\u00e9 et d\u2019\u00e9volutivit\u00e9. Les conditions d\u2019abonnements au mois sans engagement permettent ainsi aux utilisateurs de b\u00e9n\u00e9ficier d\u2019un service de qualit\u00e9 tout en r\u00e9duisant les co\u00fbts.<\/p>\n<p>\u00ab\u00a0<em>Nos clients recherchent une r\u00e9ponse concr\u00e8te \u00e0 leurs enjeux m\u00e9tiers. Gr\u00e2ce \u00e0 notre partenariat avec Interactive Intelligence, l\u2019offre PureCloud nous permet d\u2019apporter flexibilit\u00e9 et souplesse budg\u00e9taire dans la mise \u00e0 disposition de puissantes ressources technologiques. L\u2019accompagnement et la r\u00e9activit\u00e9 de nos experts en font un atout concurrentiel dans des secteurs o\u00f9 le \u00ab\u00a0time to market\u00a0\u00bb est essentiel<\/em>\u00a0\u00bb, d\u00e9clare <strong>Lionel Smeers, CEO d\u2019Artelcom.<\/strong><\/p>\n<p>\u00ab\u00a0<em>Avec leurs nombreuses ann\u00e9es d\u2019exp\u00e9rience et leur niveau d\u2019expertise, Artelcom apporte une vraie valeur ajout\u00e9e \u00e0 PureCloud Engage pour le support et l\u2019agilit\u00e9 requise pour l\u2019int\u00e9gration avec les SI de nos clients<\/em>\u00a0\u00bb, conclut <strong>Marko Popovic, Senior Sales Operations Manager Benelux &amp; Southern Europe chez Interactive Intelligence.<\/strong><\/p>\n<p>PureCloud Engage dispose de nombreuses fonctionnalit\u00e9s : le routage omnicanal, le serveur vocal interactif (SVI), l\u2019enregistrement des appels, la gestion de\u00a0la\u00a0qualit\u00e9 et le reporting, les campagnes sortantes et la num\u00e9rotation pr\u00e9dictive, les int\u00e9grations CRM, le scripting graphique. La solution permet notamment de se connecter \u00e0 d\u2019autres applications et services cloud, afin de satisfaire les besoins des clients. PureCloud Engage inclut \u00e9galement des fonctionnalit\u00e9s de collaboration et de communications unifi\u00e9es pour les entreprises.<\/p>\n<p><center><script type=\"text\/javascript\">\n    google_ad_client = \"ca-pub-2913804460579993\";\n    google_ad_slot = \"0407761596\";\n    google_ad_width = 728;\n    google_ad_height = 90;\n<\/script><br \/>\n<!-- 728x90, date de cr\u00e9ation 15\/09\/09 --><br \/>\n<script type=\"text\/javascript\"\nsrc=\"\/\/pagead2.googlesyndication.com\/pagead\/show_ads.js\">\n<\/script><\/center> <\/p>\n","protected":false},"excerpt":{"rendered":"<p>Les services Cloud d\u00e9velopp\u00e9s pour optimiser les services clients ou centres de contacts externalis\u00e9s, impactent grandement le \u00ab\u00a0business\u00a0\u00bb des entreprises, amenant de probants r\u00e9sultats et am\u00e9liorant l\u2019exp\u00e9rience des clients et agents. Interactive Intelligence, leader des services Cloud d\u2019engagement client annonce qu\u2019Artelcom est aujourd\u2019hui un partenaire certifi\u00e9 Gold pour sa plateforme d\u2019Engagement Client, PureCloudSM Engage. PureCloud [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[5],"tags":[],"amp_enabled":true,"_links":{"self":[{"href":"https:\/\/www.agglotv.com\/index.php?rest_route=\/wp\/v2\/posts\/44498"}],"collection":[{"href":"https:\/\/www.agglotv.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.agglotv.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.agglotv.com\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.agglotv.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=44498"}],"version-history":[{"count":1,"href":"https:\/\/www.agglotv.com\/index.php?rest_route=\/wp\/v2\/posts\/44498\/revisions"}],"predecessor-version":[{"id":44499,"href":"https:\/\/www.agglotv.com\/index.php?rest_route=\/wp\/v2\/posts\/44498\/revisions\/44499"}],"wp:attachment":[{"href":"https:\/\/www.agglotv.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=44498"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.agglotv.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=44498"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.agglotv.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=44498"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}