{"id":23850,"date":"2012-02-28T13:52:28","date_gmt":"2012-02-28T13:52:28","guid":{"rendered":"http:\/\/www.agglotv.com\/?p=23850"},"modified":"2012-02-28T13:52:28","modified_gmt":"2012-02-28T13:52:28","slug":"vivetic-plus-de-100-positions-dediees-au-call-center","status":"publish","type":"post","link":"https:\/\/www.agglotv.com\/?p=23850","title":{"rendered":"VIVETIC, plus de 100 positions d\u00e9di\u00e9es au call center"},"content":{"rendered":"<div class=\"alignleft\"><script type=\"text\/javascript\"><!--\ngoogle_ad_client = \"pub-2913804460579993\";\n\/* 300x250, date de cr\u00e9ation 09\/09\/10 *\/\ngoogle_ad_slot = \"3968300003\";\ngoogle_ad_width = 300;\ngoogle_ad_height = 250;\n\/\/-->\n<\/script><br \/>\n<script type=\"text\/javascript\"\nsrc=\"http:\/\/pagead2.googlesyndication.com\/pagead\/show_ads.js\">\n<\/script><\/div>\n<p><strong>VIVETIC, un des leaders mondiaux de l\u2019Outsourcing francophone Offshore, annonce une augmentation du nombre de positions d\u00e9di\u00e9es au centre d\u2019appels \u00e0 Tananarive, Madagascar. En d\u00e9passant le cap des 100 positions, VIVETIC conforte sa strat\u00e9gie de r\u00e9unir la voix et la data dans un m\u00eame centre autour d\u2019une culture de la relation clients multi-canal.<\/strong><\/p>\n<p>La capacit\u00e9 d\u2019\u00e9coute et les atouts empathie de nos collaborateurs francophones et francophiles ayant une parfaite \u00e9locution, grammaire et syntaxe, repr\u00e9sentent un r\u00e9el avantage pour les op\u00e9rations de gestion de la relation clients et sont appr\u00e9ci\u00e9s par nos clients.<\/p>\n<p>Avec 16 ans d\u2019expertise et 1.000 collaborateurs VIVETIC dispose des moyens techniques et organisationnels pour g\u00e9rer l\u2019ensemble de vos projets d\u2019externalisation en gestion de la relation clients\u00a0multi-canal :<\/p>\n<p>&#8211;\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Gestion d\u2019appels entrants \/ sortants<br \/>\n&#8211;\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Traitement d\u2019emails<br \/>\n&#8211;\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Animation de tchat<!--more--><br \/>\n&#8211;\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Gestion du courrier<br \/>\n&#8211;\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Click to Call \/ Click to Tchat<\/p>\n<p><strong>Quelques exemples de prestations :<\/strong><\/p>\n<p>&#8211;\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Service clients, support technique, SAV<br \/>\n&#8211;\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Enrichissement et qualification de BDD<br \/>\n&#8211;\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Enqu\u00eates et sondages<br \/>\n&#8211;\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Traitement des prises de commandes et dossiers voyageurs<br \/>\n&#8211;\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Campagnes de fid\u00e9lisation, gestion de dons caritatifs<br \/>\n&#8211;\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Secr\u00e9tariat virtuel<\/p>\n<p><span style=\"text-decoration: underline;\">A propos de VIVETIC<\/span><\/p>\n<p>VIVETIC, un des leaders mondiaux dans l\u2019Outsourcing francophone Offshore, propose une d\u00e9marche globale du traitement des flux d&rsquo;informations et de la gestion op\u00e9rationnelle de la relation clients. Certifi\u00e9e ISO 9001 (2008), VIVETIC d\u00e9ploie 4 p\u00f4les de services\u00a0:<\/p>\n<p>&#8211;\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Externalisation de Processus (BPO)<br \/>\n&#8211;\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Gestion de la Relation Clients<br \/>\n&#8211;\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Gestion et Mod\u00e9ration de Contenus<br \/>\n&#8211;\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 D\u00e9mat\u00e9rialisation de Documents<\/p>\n<p>Plus d\u2019infos sur <a href=\"http:\/\/www.vivetic.com\/\">www.vivetic.com<\/a><\/p>\n<p><iframe src=\"http:\/\/www.facebook.com\/plugins\/like.php?href=http:\/\/www.agglotv.com\/?p=23850;width=300&amp;action=like&amp;colorscheme=light&amp;height=35\" scrolling=\"no\" frameborder=\"0\" style=\"border:none; overflow:hidden; width:300px; height:35px;\" allowTransparency=\"true\"><\/iframe> <g:plusone size=\"tall\"><\/g:plusone> <a href=\"https:\/\/twitter.com\/share\" class=\"twitter-share-button\" data-count=\"horizontal\" data-via=\"IciOnVousVoit\" data-lang=\"fr\">Tweeter<\/a><script type=\"text\/javascript\" src=\"\/\/platform.twitter.com\/widgets.js\"><\/script><\/p>\n<p><script type=\"text\/javascript\" src=\"http:\/\/tracking.publicidees.com\/showgrp.php?partid=27020&#038;grpid=8252\"><\/script><\/p>\n<div class=\"fb-comments\" data-href=\"http:\/\/www.agglotv.com\/?p=23850\" data-num-posts=\"2\" data-width=\"500\"><\/div>\n","protected":false},"excerpt":{"rendered":"<p>VIVETIC, un des leaders mondiaux de l\u2019Outsourcing francophone Offshore, annonce une augmentation du nombre de positions d\u00e9di\u00e9es au centre d\u2019appels \u00e0 Tananarive, Madagascar. En d\u00e9passant le cap des 100 positions, VIVETIC conforte sa strat\u00e9gie de r\u00e9unir la voix et la data dans un m\u00eame centre autour d\u2019une culture de la relation clients multi-canal. La capacit\u00e9 [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[36],"tags":[],"amp_enabled":true,"_links":{"self":[{"href":"https:\/\/www.agglotv.com\/index.php?rest_route=\/wp\/v2\/posts\/23850"}],"collection":[{"href":"https:\/\/www.agglotv.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.agglotv.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.agglotv.com\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.agglotv.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=23850"}],"version-history":[{"count":1,"href":"https:\/\/www.agglotv.com\/index.php?rest_route=\/wp\/v2\/posts\/23850\/revisions"}],"predecessor-version":[{"id":23851,"href":"https:\/\/www.agglotv.com\/index.php?rest_route=\/wp\/v2\/posts\/23850\/revisions\/23851"}],"wp:attachment":[{"href":"https:\/\/www.agglotv.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=23850"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.agglotv.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=23850"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.agglotv.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=23850"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}