{"id":22099,"date":"2011-12-16T14:33:03","date_gmt":"2011-12-16T14:33:03","guid":{"rendered":"http:\/\/www.agglotv.com\/?p=22099"},"modified":"2011-12-16T14:33:03","modified_gmt":"2011-12-16T14:33:03","slug":"bouygues-telecom-laureat-du-trophee-itsmf-france-2011","status":"publish","type":"post","link":"https:\/\/www.agglotv.com\/?p=22099","title":{"rendered":"Bouygues Telecom, laur\u00e9at du troph\u00e9e itSMF France 2011"},"content":{"rendered":"<div class=\"alignleft\"><script type=\"text\/javascript\"><!--\ngoogle_ad_client = \"pub-2913804460579993\";\n\/* 300x250, date de cr\u00e9ation 09\/09\/10 *\/\ngoogle_ad_slot = \"3968300003\";\ngoogle_ad_width = 300;\ngoogle_ad_height = 250;\n\/\/-->\n<\/script><br \/>\n<script type=\"text\/javascript\"\nsrc=\"http:\/\/pagead2.googlesyndication.com\/pagead\/show_ads.js\">\n<\/script><\/div>\n<p><strong>Bouygues Telecom vient de recevoir le troph\u00e9e itSMF France de la meilleure impl\u00e9mentation des bonnes pratiques ITIL\u00ae (Information Technology Infrastructure Library). D\u00e9cern\u00e9 chaque ann\u00e9e par l\u2019association \u00ab it Service Management Forum \u00bb (itSMF France), ce prix r\u00e9compense les meilleures pratiques de gestion des services informatiques, en particulier, issues de la m\u00e9thode ITIL\u00ae. Elle permet de garantir la qualit\u00e9 de service, de faire des mises en <a href=\"http:\/\/www.clipclapvideo.com\/\">production<\/a> \u00e0 moindre risque, de traiter des incidents au plus vite\u2026<\/strong><\/p>\n<p>Bouygues Telecom a remport\u00e9 le troph\u00e9e pour sa d\u00e9clinaison pragmatique de la m\u00e9thode ITIL en interne.<\/p>\n<p>Le jury a r\u00e9compens\u00e9 l\u2019implication des acteurs concern\u00e9s \u00e0 la DSI (du management aux op\u00e9rationnels),  la reconnaissance d\u2019un droit \u00e0 l\u2019erreur, l\u2019application de m\u00e9thodes d\u2019am\u00e9lioration continue (AC\u2019tion, Lean Six Sigma) et l\u2019organisation r\u00e9guli\u00e8re d\u2019\u00ab Open perf \u00bb, pour que les collaborateurs puissent sugg\u00e9rer des pistes d\u2019optimisation.<!--more--><\/p>\n<p>R\u00e9my Berthou \u2013 Pr\u00e9sident de l\u2019itSMF France &#8211; \u00ab Les troph\u00e9es itSMF France visent \u00e0 r\u00e9compenser une entreprise qui met en place au sein de sa DSI les meilleures pratiques ITIL\u00ae pour r\u00e9pondre \u00e0 des objectifs d\u2019entreprise, qu\u2019ils soient de nature business, \u00e9conomique ou organisationnels. Ces projets prennent souvent diff\u00e9rentes formes et la coh\u00e9rence entre l\u2019ambition manag\u00e9riale, la conduite du projet, les enjeux de transformation et la performance qui en r\u00e9sulte sont des crit\u00e8res importants dans l\u2019\u00e9valuation du jury. Cette ann\u00e9e, le projet de Bouygues Telecom a remport\u00e9 les suffrages par la coh\u00e9rence de sa vision, orient\u00e9e sur la satisfaction clients, le support constant du management, et la capacit\u00e9 de la DSI \u00e0 le piloter dans la dur\u00e9e en mesurant en permanence les gains apport\u00e9s pour adapter au fil de l\u2019eau les actions et les efforts \u00e0 fournir.\u00bb<\/p>\n<p><iframe src=\"http:\/\/www.facebook.com\/plugins\/like.php?href=http:\/\/www.agglotv.com\/?p=22099;width=300&amp;action=like&amp;colorscheme=light&amp;height=35\" scrolling=\"no\" frameborder=\"0\" style=\"border:none; overflow:hidden; width:300px; height:35px;\" allowTransparency=\"true\"><\/iframe> <g:plusone size=\"tall\"><\/g:plusone> <a href=\"https:\/\/twitter.com\/share\" class=\"twitter-share-button\" data-count=\"horizontal\" data-via=\"IciOnVousVoit\" data-lang=\"fr\">Tweeter<\/a><script type=\"text\/javascript\" src=\"\/\/platform.twitter.com\/widgets.js\"><\/script><\/p>\n<p><script type=\"text\/javascript\" src=\"http:\/\/tracking.publicidees.com\/showgrp.php?partid=27020&#038;grpid=8252\"><\/script><\/p>\n<div class=\"fb-comments\" data-href=\"http:\/\/www.agglotv.com\/?p=22099\" data-num-posts=\"2\" data-width=\"500\"><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Bouygues Telecom vient de recevoir le troph\u00e9e itSMF France de la meilleure impl\u00e9mentation des bonnes pratiques ITIL\u00ae (Information Technology Infrastructure Library). D\u00e9cern\u00e9 chaque ann\u00e9e par l\u2019association \u00ab it Service Management Forum \u00bb (itSMF France), ce prix r\u00e9compense les meilleures pratiques de gestion des services informatiques, en particulier, issues de la m\u00e9thode ITIL\u00ae. Elle permet de [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[30],"tags":[],"amp_enabled":true,"_links":{"self":[{"href":"https:\/\/www.agglotv.com\/index.php?rest_route=\/wp\/v2\/posts\/22099"}],"collection":[{"href":"https:\/\/www.agglotv.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.agglotv.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.agglotv.com\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.agglotv.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=22099"}],"version-history":[{"count":1,"href":"https:\/\/www.agglotv.com\/index.php?rest_route=\/wp\/v2\/posts\/22099\/revisions"}],"predecessor-version":[{"id":22100,"href":"https:\/\/www.agglotv.com\/index.php?rest_route=\/wp\/v2\/posts\/22099\/revisions\/22100"}],"wp:attachment":[{"href":"https:\/\/www.agglotv.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=22099"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.agglotv.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=22099"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.agglotv.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=22099"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}