{"id":16681,"date":"2011-07-20T15:45:14","date_gmt":"2011-07-20T15:45:14","guid":{"rendered":"http:\/\/www.agglotv.com\/?p=16681"},"modified":"2011-07-20T15:45:14","modified_gmt":"2011-07-20T15:45:14","slug":"laurent-biojoux-nouveau-directeur-de-la-relation-clients-d%e2%80%99orange-france","status":"publish","type":"post","link":"https:\/\/www.agglotv.com\/?p=16681","title":{"rendered":"Laurent Biojoux, nouveau Directeur de la Relation Clients d\u2019Orange France"},"content":{"rendered":"<div class=\"alignleft\"><script type=\"text\/javascript\"><!--\ngoogle_ad_client = \"pub-2913804460579993\";\n\/* 300x250, date de cr\u00e9ation 09\/09\/10 *\/\ngoogle_ad_slot = \"3968300003\";\ngoogle_ad_width = 300;\ngoogle_ad_height = 250;\n\/\/-->\n<\/script><br \/>\n<script type=\"text\/javascript\"\nsrc=\"http:\/\/pagead2.googlesyndication.com\/pagead\/show_ads.js\">\n<\/script><\/div>\n<p><strong>Laurent Biojoux est nomm\u00e9 Directeur de la Relation Clients d\u2019Orange France \u00e0 compter du 18 juillet 2011.<\/strong><\/p>\n<p>Orange France rassemble les activit\u00e9s op\u00e9rationnelles de France T\u00e9l\u00e9com Orange sur le territoire national. Avec pr\u00e8s de 80 000 salari\u00e9s dont 40 000 collaborateurs face aux clients et plus de 31 000 dans les m\u00e9tiers de l\u2019informatique et des r\u00e9seaux, Orange France a r\u00e9alis\u00e9 plus de 23 milliards de chiffre d\u2019affaires en 2010, soit pr\u00e8s de 50% de l\u2019activit\u00e9 du Groupe.<\/p>\n<p>Chaque ann\u00e9e, les 20 000 conseillers-clients au t\u00e9l\u00e9phone d\u2019Orange France traitent 100 millions d&rsquo;appels.<br \/>\nLaurent Biojoux aura pour mission de mettre en place une nouvelle strat\u00e9gie de Relation Clients pour Orange France, l\u2019am\u00e9lioration de la qualit\u00e9 de service et la relation client constituant l\u2019un des quatre axes du plan strat\u00e9gique \u00ab conqu\u00eates 2015 \u00bb.<br \/>\nLaurent Biojoux, 48 ans, dipl\u00f4m\u00e9 de l\u2019Institut Europ\u00e9en des Affaires de Paris en 1988, a \u00e9t\u00e9 pr\u00e9c\u00e9demment en charge du r\u00e9seau de 600 magasins et de gestion de la Relation Clients de Bouygues Telecom, op\u00e9rateur plusieurs fois distingu\u00e9 pour son excellence dans ce domaine.<br \/>\nIl a aussi travaill\u00e9 chez Chronopost sur ces m\u00eames sujets pendant 9 ans (1990-1998).<!--more--><\/p>\n<p>Laurent Biojoux a fond\u00e9 l\u2019Association Fran\u00e7aise de la Relation Clients (AFRC) \u2013 dont il est toujours administrateur apr\u00e8s en avoir \u00e9t\u00e9 le D\u00e9l\u00e9gu\u00e9 G\u00e9n\u00e9ral pendant plus de 10 ans.<\/p>\n<p><strong>Orange<\/strong><br \/>\nservice de presse, +33 (1) 44 44 93 93, service.presse@orange-ftgroup.com<\/p>\n<p><iframe src=\"http:\/\/www.facebook.com\/plugins\/like.php?href=http:\/\/www.agglotv.com\/?p=16681;width=300&amp;action=like&amp;colorscheme=light&amp;height=35\" scrolling=\"no\" frameborder=\"0\" style=\"border:none; overflow:hidden; width:300px; height:35px;\" allowTransparency=\"true\"><\/iframe> <g:plusone size=\"tall\"><\/g:plusone> <a href=\"http:\/\/twitter.com\/share\" class=\"twitter-share-button\" data-count=\"vertical\" data-via=\"IciOnVousVoit\" data-lang=\"fr\">Tweet<\/a><script type=\"text\/javascript\" src=\"http:\/\/platform.twitter.com\/widgets.js\"><\/script><\/p>\n<p><script type=\"text\/javascript\" src=\"http:\/\/tracking.publicidees.com\/showgrp.php?partid=27020&#038;grpid=8252\"><\/script><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Laurent Biojoux est nomm\u00e9 Directeur de la Relation Clients d\u2019Orange France \u00e0 compter du 18 juillet 2011. Orange France rassemble les activit\u00e9s op\u00e9rationnelles de France T\u00e9l\u00e9com Orange sur le territoire national. Avec pr\u00e8s de 80 000 salari\u00e9s dont 40 000 collaborateurs face aux clients et plus de 31 000 dans les m\u00e9tiers de l\u2019informatique et [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[30],"tags":[],"amp_enabled":true,"_links":{"self":[{"href":"https:\/\/www.agglotv.com\/index.php?rest_route=\/wp\/v2\/posts\/16681"}],"collection":[{"href":"https:\/\/www.agglotv.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.agglotv.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.agglotv.com\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.agglotv.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=16681"}],"version-history":[{"count":1,"href":"https:\/\/www.agglotv.com\/index.php?rest_route=\/wp\/v2\/posts\/16681\/revisions"}],"predecessor-version":[{"id":16682,"href":"https:\/\/www.agglotv.com\/index.php?rest_route=\/wp\/v2\/posts\/16681\/revisions\/16682"}],"wp:attachment":[{"href":"https:\/\/www.agglotv.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=16681"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.agglotv.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=16681"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.agglotv.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=16681"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}